Order status: Awaiting provider update
Check the order’s progress.
The order has been submitted. Installation or activation has not yet been confirmed through the connection.
BroadX summary
BroadX is the common distribution layer between provider systems and broadband sales channels. The provider OSS/BSS or billing system remains the source of truth while BroadX connects serviceability, approved offers, submitted orders, provider status, attribution, reporting, and commission eligibility.
Know where each sale stands.
Connect provider order updates to the rep or partner behind the sale. Track progress, review results, and manage commissions using the rules of your program.
Connected orderIllustrative workflow
Order BX-1042
Activated- Sales source
- Moving partner
- Provider reference
- Order P-2081
- Selected offer
- Fiber internet
Order submitted
Installation confirmed
Service activated
Qualifying status reachedCommission eligibility follows the program rules.
Supported updates depend on your provider connection.
Your billing system stays the source of truth.
Fully transparent order and customer status allows for payment automation.
Order status: Installation confirmed
Follow the activation outcome.
The provider has confirmed installation. Your program may also require activation before the sale qualifies for payment.
Order status: Eligible for payment
Move into commission processing.
The provider status meets the payment requirements in this example program. The originating partner remains attached.
Measure results by sales source.
See the activity and outcomes associated with each rep or partner.
Sales sourceSubmitted orders
InternalYour owned sales paths
Your website184
Your team96
ExternalPartner and reseller channels
Comparison142
Moving88
Concierge47
Real estate73
Utility cross sell39
Sales aggregators54
Submitted orders
Understand which sources are generating orders and follow their progress.
Installation and activation
Review the provider outcomes available through your connection.
Commission eligibility
Identify sales that meet your program requirements and the partner associated with each one.
Clear responsibilities. Connected records.
Provider system
OSS/BSS stays the source of truth.
BroadX orders show up alongside your internal orders.
BroadX
Monitors customer and order status, bringing transparency across partners.
BroadX connects those updates to the originating rep or partner, reporting, and commission tracking.
Your program
Defines payment eligibility.
Your agreements set partner access, eligible offers, commission terms, and the requirements for payment.
Review your order workflow.
Tell us which provider system you use and how your team manages order updates and partner commissions.